Bernards Lettings repair reporting

Txais tos rau Bernards FixFlo Maintenance Portal.

Thaum lub sijhawm ua haujlwm, lub portal yuav raug saib xyuas los ntawm peb tus kheej.

Easter Weekend Qhib Sij Hawm:

Hnub Friday Zoo: Kaw

Hnub Saturday 4th Lub Plaub Hlis: 9 teev sawv ntxov - 4 teev tsaus ntuj

Hnub Sunday 5th Lub Plaub Hlis: Kaw

Hnub Monday 6th Lub Plaub Hlis: Kaw

Tuesday 7th Plaub Hlis: Cov Sij Hawm Ib Txwm

Kev Pab Thaum Muaj Xwm Txheej Ceev

Thaum lub sij hawm tawm ntawm cov xuab moos, teeb meem xwm txheej ceev xwb yuav tau saib xyuas. Kev kub ntxhov yog txhais tias yog ib qho teeb meem uas ua rau muaj kev phom sij tam sim ntawd rau kev noj qab haus huv, kev nyab xeeb, lossis vaj tse, xws li:

Cov dej xau loj lossis dej nyab uas tiv thaiv tsis tau.
Tag nrho cov hluav taws xob (tsis yog los ntawm kev tuag hauv zos).
Cov teeb meem kev ruaj ntseg cuam tshuam rau lub tsev.
Tib lub chav dej hauv lub tsev ua tsis tau siv vim yog qhov thaiv tsis poob rau tus neeg xauj tsev lub luag haujlwm.

Yog tias koj ntsib cov hauv qab no, thov hu rau cov xov tooj muab:

Cov pa xau lossis cov ntxhiab tsw roj yuav tsum tau qhia rau lub teb chaws daim phiaj ntawm 0800 111 999.
Cov xwm txheej ntsig txog hluav taws, hu rau 999.

1 Qhov teeb meem meem yog dab tsi tsi?

Please confirm whether this issue is in a private area, or a communal area.

Qhov chaw ntawm qhov no

Private

Communal

Li ntawd, koj qhov teeb meem yog dealt nrog sai li sai tau thov muab peb nrog ntau cov lus kom tau rau cov khoom siv cuam tshuam dab tsi. Thov muab cov appliance, ua qauv, qauv thiab serial number (yog tau). Thov muab ib qho outline ntawm qhov teeb meem thiab piav tej teeb los yog tej suab txawv.

Teeb Bulbs: Thov piav seb qhov teeb meem yog dab tsi thiab khoom (s) cuam tshuam dab tsi kom ntau li ntau tau. e.g hom thiab luaj li cas ntawm bulb, screw cap/bayonet cap, txheem, compact, LED, halogen etc.

Laj kab: Thov piav qhov teeb meem nyob rau hauv ntau npaum li cas kom paub meej npaum li cas. Rau cov-timber fences kuj muaj xws li cov khoom siv laj kab yog ua tawm. Thov kuj upload duab ntawm lub laj kab.

Thov lub xeev tus nab npawb thiab (yog tau) qhov luaj li cas ntawm cov cuam tshuam thiab upload duab ntawm nws/lawv. Thov qhia lwm yam lus nyob rau hauv seem no.

Thov piav seb tus leak los ntawm kev siv rau: (a) li cas ib lub thawv loj yuav tsum tau thiab npaum li cas lub thawv yuav tsum tau emptied e.g. ib khob txhua teev los yog ib khob txhua hnub; thiab (b) seb qhov leak yog qhov constant los yog intermittent. Thov muab peb nrog ntau yam lus kom tau txog cov khoom uas yog leaking.

Thov piav qhov teeb meem nyob rau hauv ntau npaum li cas kom tau thiab muab cov lus uas chav tsev los yog chav tsev muaj cuam tshuam dab tsi, thaum qhov teeb meem yog xub pom thiab npaum li cas qhov teeb meem yog dab tsi.

Thov qhia seb yuav ua li cas, muab ntau npaum li cas kom paub meej npaum li cas.

Appliance yam

qauv

Serial nab npawb

Pes tsawg flights ntawm stairs rau lub appliance

Hom bulb (e.g. standard or LED)

Luaj li cas ntawm bulb (e.g. standard los yog compact)

Bulb fittings (e.g. screwcap los yog bayonette)

Pes tsawg tus bulbs cuam tshuam dab tsi

Laj Kab piav qhia (eg ntoo lossis hlau)

Pes tsawg tus cuam tshuam dab tsi

yam khoom

Tsuas yog cov cuab yeej siv rau cov cuab yeej

Tsis Muaj

Ib lub thawv loj yuav tsum tau rau lub leak?

Koj yuav tsum tas nws?

Puas yog qhov leak lossis intermittent?

Chav twg los cuam tshuam dab tsi?

Cov ntawv nyeem yuav tsis ntev tshaj 50 cim.

Thaum twg yog qhov teeb meem xub pom?

Qhov teeb meem no yog qhov teeb meem li cas?

Txhaum kom paub meej

Qhia kom paub meej txog qhov no, qhov chaw raws nraim qhov chaw thiab cov tsos mob los yog tej yam ntawm qhov no ua ntej zaug. Thov qhia thaum koj xav tau qhov kev pab cuam muab qhov chaw, (yog muaj) nquag koj xav kom nws tshwm sim, thiab lwm yam ntaub ntawv hais txog qhov kev pab cuam uas koj xav tau

Nyem rau ib daim duab mus ntxiv Thov xaiv ib qho kev xaiv saum toj no Thov sau cov ntawv ceeb toom

2 Ntxiv cov duab

Thov ntxiv txog 10 cov duab, yees duab los yog audio ntaub ntawv (max: 30mb txhua) los piav qhov teeb meem.

Upload ntaub ntawv (s)

3 Hais kom paub meej

Address

nroog

Postcode

Sau qhov chaw nyob manually

Cov Qhabnias

4 Koj cov lus tiv thaiv kom paub meej

No reporting occupier)

This issue will be raised without a reporting occupier

Title

Npe

surname

Email chaw nyob

Xov Tooj

xov tooj ntawm tus xov tooj

5 Tshawb kom paub meej thiab xa

Ntxiv mus

*e.g. chaw nres tsheb thiab txwv tsis pub siv rau vans

Kuv muab cai rau kuv cov cuab yeej yuav tsum tau saib tsis tau kuv tam sim no

LOSSIS

Kuv xav tuaj thaum lub chaw ua hauj lwm yog ris tawm

Tsiaj ntawv qhia txog cov lus qhia

*Yog hais tias muaj cov tsiaj nyob rau hauv cov cuab yeej, thov muab lus kom paub meej

Tswb cov lus qhia

*Yog hais tias muaj tswb tswb nyob rau hauv cov cuab yeej, thov muab lus

Txwv tsis pub nres tsheb

*Yog hais tias muaj chaw nres tsheb txwv tsis pub nyob ze cov cuab yeej, thov muab lus

Nws muaj nws ib tug lam tau lam ua Cov cuab yeej no puas yog?

Kuv pom zoo rau qhov cov ntsiab lus thiab tej yam kev mob

Nco ntsoov kuv paub meej ntxiv lub sij hawm tom ntej

Saib daim ntawv ceeb toom txog kev tsis pub twg paub

Xa tsab ntawv no

1 Qhov teeb meem meem yog dab tsi tsi?

Thov nias rau daim duab relevant

2 Ntxiv cov duab

3 Hais kom paub meej

4 Koj cov lus tiv thaiv kom paub meej

No reporting occupier)

5 Tshawb kom paub meej thiab xa

Ua hauj lwm...